Hundreds of cruise passengers from around the world have been left out of pocket following the sudden financial collapse of Monaco-based travel agency Star Croisières…
As reported by Monaco Matin, the agency’s failure to transfer funds to cruise operator MSC Cruises has led to customers being denied access to trips they had already paid for—some committing their life savings to secure family holidays or milestone celebrations.
Victims, some of whom were scheduled to depart as early as this week, report having paid anywhere from €2,000 to over €35,000 for upcoming cruises. MSC Cruises is now requesting full payment again from affected passengers if they wish to maintain their bookings, a move that has provoked outrage among those impacted. In one case, a hospital colleague in Monaco reportedly fronted €20,000 for a group cruise to the UAE.
On Friday, August 1, Star Croisières issued a statement announcing its request for cessation of payments, with a court hearing expected in Monaco this week. While the judicial process unfolds, customers are being referred back to MSC Cruises, with some reluctantly agreeing to repay to avoid cancelling their plans.
A victims’ collective has formed, including over 260 members on WhatsApp, with legal action now under discussion. Some customers have already issued formal notices to MSC, started a petition, and are preparing for a potential class action once a legal representative is appointed in Monaco. Other cruise companies, including Costa Cruises, have reportedly offered more flexibility by honouring existing invoices.
The fallout continues to grow, with anger mounting over the emotional and financial toll.
